FAQs

Welcome to the Mulmil India FAQ page! We’ve gathered answers to some of the most common questions we receive from our customers. If you don’t find the information you’re looking for, feel free to reach out to us directly via our Contact Us page.

1. What products do you sell at Mulmil India?

At Mulmil India, we offer a wide range of handcrafted home decor products, including:

  • Canvas Paintings: Original and vibrant artworks to elevate your home’s aesthetic.
  • Handcrafted Epoxy Wall Clocks: Artistic clocks that blend functionality with design.
  • Dried Flowers: Beautifully preserved flowers for a rustic and timeless charm.
  • Vases & Planters: Handcrafted, elegant vases and planters to showcase your plants and blooms.
  • Candle Holders: A range of candle holders that create a warm, inviting ambiance in any space.

All of our products are made by local artisans, with an emphasis on quality craftsmanship and sustainability.

2. Where are your products made?

Our products are designed and handmade by skilled artisans in various regions of India, with a special focus on local craftsmanship from Rajasthan. Each item is carefully sourced from trusted vendors and is a reflection of India’s rich art and cultural heritage.

3. Are the products customizable?

Yes! We do offer customization options for certain products like canvas paintings and epoxy wall clocks. If you have a specific design, size, or color in mind, please contact us through our custom order form or email us at team@mulmil.com. We’ll work with you to create a piece that fits your unique style.

4. How do I place an order on your website?

Placing an order on Mulmil India is easy:

  1. Browse our collection and select the product you wish to purchase.
  2. Choose any available customization options (if applicable).
  3. Add the item to your cart.
  4. Proceed to checkout, where you can enter your shipping details and make payment.
  5. Once the order is confirmed, you will receive a confirmation email with your order details.

5. Do you offer international shipping?

Currently, we offer shipping within India. We are working on expanding our global reach, so please stay tuned for future updates.

If you’re located outside India and would like to inquire about shipping options, feel free to contact us directly.

6. How long will it take for my order to arrive?

  • Domestic orders (within India) typically take between 2-3 business days to process and ship.

Please note that delivery times can vary based on your location, and custom items may require additional processing time.

7. Do you offer gift wrapping or personalized messages?

Yes! We offer beautiful, eco-friendly gift wrapping for an additional fee. If you're sending a gift, you can also include a personalized message at checkout, and we’ll include it with your order.

8. Can I return or exchange an item?

We want you to love what you ordered! If you're not satisfied with your purchase, we offer returns and exchanges under the following conditions:

  • Items must be returned within 7 days from the date of delivery.
  • Products must be unused, in their original packaging, and in the same condition as when you received them.

Please contact us to initiate a return or exchange, and our customer service team will assist you through the process.

Note: Custom or personalized products are not eligible for returns or exchanges unless they are defective or damaged.

9. How do I track my order?

Once your order has been shipped, you will receive an email with a tracking number and a link to track your package. You can also track your order by logging into your Mulmil India account and visiting the "Orders" section.

10. What payment methods do you accept?

We accept a variety of secure payment options:

  • Credit and Debit Cards (Visa, MasterCard, American Express)
  • Net Banking
  • UPI Payments
  • Cash on Delivery (COD) (available in select locations within India)
  • All payments are processed securely through trusted payment gateways.

11. Is your packaging eco-friendly?

Yes! At Mulmil India, we care about the environment. We use eco-friendly materials for packaging whenever possible, including recyclable boxes, paper wraps, and biodegradable packing peanuts. Our goal is to minimize waste and promote sustainability.

12. Can I gift a product to someone?

Absolutely! When you place an order, you can select the gift wrapping option and provide a personalized message. We’ll handle the rest and ensure your gift arrives beautifully wrapped and ready to impress.

13. Do you offer wholesale or bulk orders?

Yes, we do offer wholesale pricing for bulk orders. Whether you’re a retailer, interior designer, or planning an event, we can create customized collections to meet your needs. Please contact us directly to discuss bulk orders and pricing details.

14. How can I get in touch with Mulmil India?

If you have any questions or need assistance, you can reach out to us in the following ways:

We hope this FAQ page helps answer your questions! If you need further assistance, our customer support team is always here to help. Thank you for supporting Mulmil India—where beautiful, handmade decor transforms your home!