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At Mulmil, we take pride in offering high-quality, handcrafted home décor products, including canvas paintings, dried flowers, epoxy wall clocks, vases, candle holders, planters, and religious items. Our return and refund policy is designed to ensure clarity and transparency while maintaining the highest standards of quality. Please review the policy below before making a purchase.

1. General Policy

• Eligible for Refunds: Certain items, such as clocks, vases, planters, brass diyas, and candle holders, are eligible for returns or refunds within 7 days of delivery.
• Non-Refundable Items: Products like dried flowers, canvas paintings, and other customised or perishable items are non-refundable.

2. Return & Refund Conditions

Eligible Products

Items eligible for return or refund include:

• Epoxy Clocks
• Vases
• Planters
• Brass Diyas
• Candle Holders

Conditions for eligibility:

1. Item must be unused and in its original packaging.
2. Return request must be initiated within 7 days of delivery.
3. Proof of purchase (order confirmation or invoice) must be provided.

Non-Refundable Products

• Dried Flowers & Greenery: Due to their natural and perishable nature.
• Canvas Paintings: Customised or made-to-order prints are not eligible for returns.
• Religious Items: Religious articles like brass diyas are eligible for refunds only if damaged during transit.

3. Damaged or Defective Items

We will replace or refund items damaged during transit under the following conditions:

• Notification Window: Notify us within 24 hours of delivery.
• Unboxing Video: A clear and uninterrupted unboxing video is required as proof of damage.
• Replacement or Refund: You may choose to replace the damaged product or request a refund.

4. Product-Specific Guidelines

Dried Flowers and Greenery

• Non-Returnable: Natural products like dried flowers or eucalyptus are non-returnable due to their perishable and unique nature.
• Variations: Size, colour, and texture may vary and are not considered defects.

Handcrafted Products (e.g., Epoxy Clocks, Canvas Paintings)

• Refundable: Epoxy clocks are refundable within 7 days if they meet the conditions above.
• Customisation: Customised products cannot be returned or refunded.

Vases, Planters, Brass Diyas, and Candle Holders

• Refunds or exchanges are allowed within 7 days, provided the items are unused and in their original packaging.

5. Processing & Delivery Issues

• Delivery Delays: Refunds are not provided for delayed deliveries unless specifically agreed upon.
• Incorrect Orders: Contact us within 24 hours if you receive an incorrect product. We will replace it promptly.

6. How to Request a Return or Refund

1. Email us at Team@mulmil.com or contact us via WhatsApp.
2. Mention your order number and reason for the return.
3. Attach proof of purchase and, if applicable, an unboxing video or photographs of the product.
4. Our team will guide you through the return process.

7. Refund Timeline

• Refunds will be processed within 7-10 working days after we receive and inspect the returned item.
• Refunds will be issued to the original payment method.

8. Exceptions to the Policy

• Non-Compliance: Requests that fail to meet the conditions (e.g., absence of an unboxing video or delayed notification) will not be entertained.
• Natural Variations: Minor imperfections in handcrafted or natural products are not eligible for refunds or exchanges.

We value your trust and are committed to providing you with high-quality products and excellent service. If you have any questions, feel free to contact us at any time.

Mulmil.com
Email: Team@mulmil.com
Phone: +91 7428652253
Address: 16Jrk, Hanumangarh, Rajasthan, 335802